![]() ![]() Providing an instant view of Contact Center activity (UCCX). WallboardFX re-invents how Cisco UCCX Wallboards operate by leveraging the latest web technologies. UnifiedFX and Cisco TAC will resolve the issues in their respective product as appropriate.ĭo you manage a Cisco UCCX Contact Center ?Īre you looking for a solution to get a more detailed second by second view of what is happening ? This is important should you have any CUCM issues in the future as UnifiedFX and Cisco TAC will work cooperatively to identify and resolve unidentified root cause issues. WallboardFX – UCCX Wallbaord is a certified Cisco UCCX Compatible dashboard application that has completed full Interoperability Verification Testing (IVT) as such you can be confident of it’s performance and applicability with your Cisco CUCM software. Certified Cisco UCCX Compatible wallboard – WallboardFX WallboardFX – Cisco UCCX Wallboard, offers excellent communication with your agents beyond basic analytics and provides a complete and engaging view of day-to-day call centre business. displaying calling stats and detailed reporting dashboards that may contain calls waiting, average waiting time, calls answered/dropped/abandoned, longest/average waiting time, abandon rate and many other indicators. This UCCX Wallboard solution enables you to monitor your Cisco UCCX contact centre activity and performance in real-time. WallboardFX is an excellent way to communicate current call status to your Cisco UCCX contact centre staff. It offers easy to use and fully customisable dashboards for all your UCCX Contact Center activities. WallboardFX is a Cisco UCCX Wallboard software application used to display and instant and real time view of UCCX contact center activities and performance. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |